Monica Crawford was the best from the start. She listened to our needs, worked with us to find exactly what we were looking for, and was open and candid throughout the process--which we really appreciated. After all, we wanted that expertise to help guide us! When it came to the negotiations for the home we wanted to buy, things sometimes got challenging (from outside forces), but Monica went way above and beyond to help us keep the process moving...and she was the voice of calm and reason that kept us from pulling our hair out! She is the ultimate professional, yet very approachable, warm, and caring. She has always been very responsive and enthusiastic. We also experienced excellent, efficient support from the entire Orns team. We highly recommend them.